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FAQ

FREQUENTLY ASKED QUESTIONS

Below are questions we are frequently asked…

Pure is a specialist commercial asset manager. Other agencies treat property management as an after-sales thought, where it’s our core business so we get it right every time.

Commercial property management really is a specialist skill that is much more complicated than residential management. All of our managers are experienced and have seen it all before. We often take on managements from other agencies and find that outgoings haven’t been fully recovered, annual increases haven’t been applied, or maintenance hasn’t been completed, leading to lost revenue and expensive capital replacement.

Commercial management is normally much less than residential management and often a recoverable expense from the Tenant. Call us for an obligation free assessment. If you’re not completely satisfied after 3 months we’ll refund your management fee in full. That’s how confident we are that we add value.

We manage your leasing and renewals, rent collection, outgoings payments, service contracts, facilities management, repairs and maintenance, regular inspections with full reports, and we provide monthly and annual financial statements for you and your accountant. We also organise fit-out and make-goods when new tenants start.

Pure manages all types of commercial assets, including: light industrial sheds, small retail shops, pubs, clubs, cafes, fast-food outlets, service stations, restaurants, gyms, cinemas, strata properties, large format retail centres, shopping malls, medical and lifestyle centres, office, industrial, student accommodation and council assets.

We actively seek out new tenants and often partner with an additional agency to minimise down-time. Vacancy is expensive, and as owners ourselves, we understand how important it is to turn around vacant spaces quickly. We’ll also help you understand what’s happening in the market at the time for rent and incentives. Pure will negotiate for you and put a Heads of Agreement to the tenant outlining your terms. Once agreed, we’ll liaise with your solicitor to have them draft the lease.

It is a challenging time for landlords and businesses. We’re proud to say that we have had 100% retention during this period. The key to success has been good communication to help landlords and tenants understand each others position and work together to achieve a win-win solution. We share the pain too; if rent isn’t being collected we don’t take any management fees, but the owners and tenants still benefit from our full service while we all get through this challenging period.

Pure understands that landlords and tenants share the business risk. It’s also important to get the right tenant at the start, so we work hard to understand the tenant’s business before offering them a lease. We have all different kinds of tenants; from mum-and-dad retail shops right up to Fortune-50 companies in institutional assets. It’s in everyone’s interest that the tenant’s business succeeds and the tenant is in a great position to meet their obligations. We work closely with tenants to understand their business and help them meet their goals. A happy tenant is a happy landlord.

We work closely with many agents in the areas we service. You may already have a good relationship with a sales agent and we happy to work with them. Because we don’t provide sales and concentrate purely on management, there is no competing priorities and we can recommend the agent we feel will achieve the best price for you. We’ll help the agent throughout the process with inspections, tenancy schedules, outgoings, and financial information.

Pure has offices that service the east coast of Australia; from the Sunshine Coast, Brisbane, Gold Coast, Norther Rivers, Port Stephens, Newcastle, Maitland, Central Coast, to Sydney and the Southern Tablelands. We’re also happy to assist with regional assets on a case by case basis and we are expanding into other areas due to strong demand.

As an owner, you will have one point of contact. As owners ourselves, we found it frustrating getting a run-around to 3 different people in an organisation with no redundancy, so our model is different. Your one point of contact will have a close working relationship with you. They will meet all your requirements and report back to you themselves. You’ll never be asked to go online and fill out a form, or be told that person isn’t available and no-one else can help. Pure understands that timely and efficient management is the key to long-term wealth creation.

Making the change is easy, just let us know you’re ready for the management you deserve, and we’ll handle the rest, including: transferring your file and information from your current manager, liaising with your accountant and doing a full health check of your property to see where we can add value.

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